How can I contact WJDtools for assistance?
To contact our customer support team, please call us at 01623 85 81 81 during business hours. Alternatively, for inquiries and assistance at any time, feel free to use our online contact form on our website or send us an email at info@WJDtools.co.uk. We're here to help!
How can I find a specific tool I need?
To locate a specific tool on our website, you can utilize the search bar located at the top right of each page. Simply enter the name, part number or type of the tool you need, and press enter.
For a more targeted search, consider exploring our product categories or applying filters such as brand, price range, and tool function, which can help you narrow down your options and find exactly what you need more efficiently.
How can I make a payment?
We accept various payment methods including credit/debit cards, PayPal, and Klarna platform. All payments are securely processed.
If you wish to pay by credit/debit card please choose Pay with PayPal at checkout and it will direct you to Pay by Credit or Debit Card option.
What are the delivery charges and options?
For orders over £30, we offer free collection in person at our Mansfield Branch, as well as various delivery options with Evri and DHL. For orders below £30, we offer a similar range of options, with specific pricing details outlined in our Delivery & Returns section.
Do you offer international shipping?
Currently, we are unable to ship to international destinations. Please stay tuned for future updates as we plan to announce the available countries and provide additional details on international shipping soon.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. If you encounter any issues or do not receive your tracking number, feel free to contact our customer support team directly for assistance at info@WJDtools.co.uk or call us at 01623 85 81 81.
We're here to make sure your order arrives smoothly and on time.
How soon will I receive my order?
Orders placed before our daily cut-off time of 3:30 p.m. (Monday to Friday) will be dispatched the same day. Orders placed after this time will be dispatched the next working day. Delivery times vary depending on the option you choose during checkout.
What is your returns policy?
We provide a 30-day return policy to make sure your complete satisfaction. If you're not entirely happy with your purchase, you can return the item within 30 days for a full refund or an exchange, as long as it remains in its original condition and packaging.
For a smooth return process, please visit our Returns Policy page where you can find detailed instructions and access the necessary return form. We're here to help you every step of the way!
Can I collect my order?
Yes, you can choose the 'Click & Collect' option at checkout to pick up your order from our Mansfield, Sutton-in-Ashfield branch. Please schedule your collection in advance by contacting us at 01623 85 81 81 or info@WJDtools.co.uk.
This helps us make sure your order is ready for you when you arrive. Thank you for coordinating with us!
What should I do if my delivery is running late or I haven't received my item?
Should the estimated delivery time have elapsed, we kindly request that you contact us for assistance. Please reach out to us via email at info@WJDtools.co.uk or by phone at 01623 85 81 81. Your prompt communication is greatly appreciated, and we are committed to resolving any issues at the earliest convenience.
Do you offer exchanges for products?
Yes, we do offer exchanges. If you would like to exchange items for another, please visit our Returns section and submit a return form. Once we receive and inspect the goods, we will refund you the cost of the item, and you can make a new purchase of the correct items.
What happens if I receive wrong, faulty, or damaged goods?
If you receive wrong, faulty, or damaged goods, please visit our Returns section and submit a form. We will promptly arrange the delivery of the correct items or provide another solution based on your preferences. Return postage costs for wrong/faulty/damaged goods and replacement goods will be covered by us.
Is there a cut-off time for same-day dispatch?
Yes, orders placed before our daily cut-off time of 3:30 p.m. (Monday to Friday) will be dispatched the same day. We are actively working to extend this cut-off time for later dispatch, so stay tuned for updates.
Do you offer warranties on your products?
Yes, many of our products come with a manufacturer's warranty. The warranty period and terms vary depending on the product and manufacturer. Please check the product details for specific warranty information. Wearable parts of tools and consumable items are not covered by warranty.
How do I know which tool is right for my needs?
Our product descriptions are designed to give you comprehensive details about each tool's uses and specifications, helping you make an informed decision.
If you need further guidance, please don’t hesitate to reach out to our customer support team at info@WJDtools.co.uk. We're here to ensure you find the perfect tool for your needs.
Are there any discounts for bulk purchases?
Yes, we offer special discounts on bulk orders! For more details and to place a bulk order, please contact our customer service team at info@WJDtools.co.uk. We’re here to help you get the best value for your purchase.
Do you offer any customer support for product use or troubleshooting?
Yes, we offer comprehensive customer support for any questions or issues you may have regarding product use, troubleshooting, or other assistance.
You can reach our support team via email at info@WJDtools.co.uk or by phone at 01623 85 81 81. We’re here to help!
Can I change or cancel my order after placing it?
Orders can only be changed or canceled before they are processed for shipping. To request a change or cancellation, please contact us immediately at info@WJDtools.co.uk or call us at 01623 85 81 81.
We will do our best to accommodate your request
How can I provide feedback or ask more questions?
We greatly value your feedback and are committed to providing you with the best possible service. If you have any additional questions or would like to share your thoughts, please reach out to us directly.
You can email us at info@WJDtools.co.uk or call us at 01623 85 81 81. Your satisfaction is our top priority, and we're here to help in any way we can.
