You can reach our customer support team by calling us at 01623 85 81 81 during our business hours. You can also contact us here through our website for inquiries and assistance.
2. How can I find a specific tool I need?
You can use our search bar to type in the name or type of tool you're looking for. Alternatively, browse through our categories or use the filter options for a more refined search.
3. How can I make a payment?
We accept various payment methods including credit/debit cards, PayPal, and Klarna platform. All payments are securely processed.
If you wish to pay by credit/debit card please choose Pay with PayPal at checkout and it will direct you to Pay by Credit or Debit Card option.
4. What are the delivery charges and options?
For orders over £30, we offer free collection in person at our Mansfield Branch, as well as various delivery options with Evri and DHL. For orders below £30, we offer a similar range of options, with specific pricing details outlined in our Delivery & Returns section.
5. Do you offer international shipping?
Currently, we do not ship to international destinations. Please check at later date for the list of countries and additional shipping information.
6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your delivery.
7. How soon will I receive my order?
Orders placed before our daily cut-off time of 3:30 p.m. (Monday to Friday) will be dispatched the same day. Orders placed after this time will be dispatched the next working day. Delivery times vary depending on the option you choose during checkout.
8. What is your returns policy?
Yes, we offer a 30-day returns policy for your peace of mind after purchase, provided the item is in its original condition and packaging. If you are not completely satisfied with your purchase, you can return items within 30 days for a full refund or exchange. Please visit our Returns Policy for more details and to submit a return form.
9. Can I collect my order?
Indeed, you have the option to select 'Click & Collect' at the time of checkout for collection of your order from our Mansfield, Sutton-in-Ashfield branch. We kindly request that you contact us to confirm the date of collection. You may reach us at telephone number 01623 85 81 81 or through email at info@wjdtools.co.uk. Your cooperation in scheduling the collection is greatly appreciated.
10. What should I do if my delivery is running late or I haven't received my item?
Should the estimated delivery time have elapsed, we kindly request that you contact us for assistance. Please reach out to us via email at info@wjdtools.co.uk or by phone at 01623 85 81 81. Your prompt communication is greatly appreciated, and we are committed to resolving any issues at the earliest convenience.
11. Do you offer exchanges for products?
Yes, we do offer exchanges. If you would like to exchange items for another, please visit our Returns section and submit a return form. Once we receive and inspect the goods, we will refund you the cost of the item, and you can make a new purchase of the correct items.
12. What happens if I receive wrong, faulty, or damaged goods?
If you receive wrong, faulty, or damaged goods, please visit our Returns section and submit a form. We will promptly arrange the delivery of the correct items or provide another solution based on your preferences. Return postage costs for wrong/faulty/damaged goods and replacement goods will be covered by us.
13. Is there a cut-off time for same-day dispatch?
Yes, orders placed before our daily cut-off time of 3:30 p.m. (Monday to Friday) will be dispatched the same day. We are actively working to extend this cut-off time for later dispatch, so stay tuned for updates.
14. Do you offer warranties on your products?
Yes, many of our products come with a manufacturer's warranty. The warranty period and terms vary depending on the product and manufacturer. Please check the product details for specific warranty information. Wearable parts of tools and consumable items are not covered by warranty.
15. How do I know which tool is right for my needs?
Our product descriptions provide detailed information about each tool's use and specifications. If you need further assistance, our customer support team is happy to help.
16. Are there any discounts for bulk purchases?
Yes, we offer special discounts on bulk orders. Please contact our customer service for more details and to place a bulk order.
17. Do you offer any customer support for product use or troubleshooting?
Yes, we provide customer support for any queries related to product use, troubleshooting, or any other assistance you may need.
18. Can I change or cancel my order after placing it?
Orders can be changed or cancelled only before they are processed for shipping. Please contact us or call 01623 85 81 81 as soon as possible to request a change or cancellation.
19. How can I provide feedback or ask more questions?
We value your feedback and are here to assist you. If you have more questions or comments, please do not hesitate to contact us. Your satisfaction is our top priority.
